How can I confirm that you have received my reservation?
Your reservation confirmation is sent to the email address used at checkout. If it does not arrive within a few minutes, the concierge team can verify the booking by phone or email.
Up to what age are they considered children?
Children are counted according to the policy shown during booking. Share the ages of each guest with the reservation team so room layouts, breakfast, and transfer details are prepared correctly.
Do you have any discount code?
Available offers are published on the booking page and applied before confirmation. For longer stays, events, or group travel, contact the hotel team for a tailored rate review.
How can I get in touch with my hotel?
Use the contact details in the footer or the reservation call link in the booking section. The team can help with arrivals, room preferences, dining, spa appointments, and local planning.
On the last day, can I leave the room later?
Late checkout is available when the room schedule allows. Ask the front desk before your departure date and they will confirm the options for the room category you selected.
Can I cancel my reservation?
Cancellation terms depend on the selected rate plan. Review the policy in your confirmation email, or contact reservations with your booking reference for assistance.
Do you have hotels with a spa?
Yes. Spa and wellness experiences can be arranged through the concierge, and selected suites can be paired with treatment, pool, dining, and recovery itineraries.
Each of our guest rooms feature a private bath, wi-fi, cable television and include full breakfast.
